Video Library
You may be prompted to log in to view some of the available Crisis Track videos. If this is the case, your Juvare product login does not grant access to the Juvare Training Center. To view the training videos, please create a separate account on the Juvare Training Center site.
The What's New in the Juvare Help Centers page displays a video showcasing the latest updates to the Help Center. These are not feature-specific and typically relate to elements of the Help Center that have been modified.
| Title | Description |
|---|---|
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Mobile Application Operations Training |
This video will train field users how to use the Crisis Track mobile application to conduct damage assessments, including mobile workflows for conducting damage on typical infrastructure types, such as buildings and roadways. Training will also include steps on how to set up the mobile device to work without internet connectivity. |
|
Console Application Operations Training |
This course will train operations planners and managers on how to use the Crisis Track web application to assign, track, and report on the disaster management field operations. |
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Crisis Track Application Administrator Training |
This course will train application administrators on how to set up, organize and manage the Crisis Track account for their organization. Instruction will include how to create and manage users, how to implement Crisis Track security settings, and how the Crisis Track infrastructure data updates occur. |
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Crisis Track - All Hazards Emergency Management - Console Application Operations Training |
This course will train operations planners and managers on how to use the Crisis Track web application to assign, track, and report on the disaster management field operations. The training will include workflows for different stages of an incident including:
Video: Crisis Track Console Application Operations Training for Emergency Management |
Crisis Track Workflow Videos
| Title | Description |
|---|---|
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Damage Assessment |
These three videos focus on the Administrative Functions, Operations Functions, and Mobile App aspects of Damage Assessment. They will show you how to collect damage assessments in the field and also cover what to do when you don’t have cellular connectivity or GPS availability. |
|
Debris Area Estimations |
In this video, we are going to review how to use Crisis Track for debris area estimations and how the results populate FEMA forms. |
Crisis Track Incident Function Videos
| Title | Description |
|---|---|
|
Employees and Equipment Resource Management Overview |
This video provides an overview of the Employees and Equipment Inventory modules in Crisis Track. It walks through how to access these modules, add and manage employee and equipment records, and use key features such as search, bulk upload, and editing. The video also highlights the importance of tracking resources for reporting and documentation purposes. |
| Configuring an Incident |
This video demonstrates how to create and configure an incident in the Crisis Track Incidents module. It guides users through entering incident details, setting statuses, assigning teams and tasks, and configuring additional options such as locations, guest users, and map layers. The video also covers how to view, edit, and manage incidents, highlighting key features for effective incident setup and management. |
| How to Assign Tasks to Teams in an Incident |
In this video, we will show you how to assign tasks to teams in an incident, as well as edit the team if necessary. |
| How to View Entries |
In this video, we will show you how to view entries in the Entries module, as well as how to filter or search the Entries list, and view entries on a map. |
| How to Export Entries |
In this video, we will show you how to export entries from the Entries module to corresponding file formats. |
| How to View a Task |
In this video, we will show you how to locate and view tasks in either a list of entries or map view. |
| How to Assign Structures to a Task |
In this video, we will show you how to assign structures on a map to a specific task using the Draw Tools. |
| How to Assign a Team to a Task in an Incident |
In this video, we will show you how to assign a team to a newly created task. |
| How to Copy a Task |
In this video, we will show you how to copy and edit a task in order to create a duplicate. |
| How to Find the Resident Self-Reporting Web Form |
In this video, we will show you how to access the Resident Self-Reporting form through the Incident Info Module. Video: How to Find the Resident Self-Reporting Form in the Info Module |
| How to Enable Resident Self-Reporting |
In this video, we will show you how to enable the Resident Self-Reporting form for a new incident. Video: How to Enable the Resident Self-Reporting Form for New Incidents |
| How to View Resident Self-Reports |
In this video, we will show you how to view the Resident Self-Reports on a map that have come in from residents. |
| How to Copy Resident Self-Reporting Information |
In this video, we will show you how to copy the Resident Self-Report information from the reporting form to the Residential form. |
| How to Change the Resident Self-Report into a Residential Damage Assessment Form |
In this video, we will show you how to change the Resident Self-Report into a Residential Damage Assessment form without losing any of the data that has been submitted. Video: How to Change the Resident Self-Report into a Residential Damage Assessment Form |
| How to Generate FEMA docs |
In this video, we will show you how to generate FEMA documents from the Documents module. |
Crisis Track Administrative Function Videos
| Title | Description |
|---|---|
|
Bulk Editing Task Entries |
In this video, we will show you how to bulk edit Task Entries in Crisis Track web console. |
| How to Find the Resident Self-Reporting Web Form |
In this video, we will show you how to access the Resident Self-Reporting form through the Administrative Settings Module. Video: How to Find the Resident Self-Reporting Form in the Administrative Settings Module |
| How to Enable Resident Self-Reporting |
In this video, we will show you how to enable the Resident Self-Reporting form for an existing incident. Video: How to Enable the Resident Self-Reporting Form for Existing Incidents |
| How to Set Up Resident Self-Reporting Notifications |
In this video, we will show you how to set up notifications, allowing you to be aware when resident self-reports are received. |
| How to Set Up a Preconfigured Team |
In this video, we will show you how to set up a preconfigured team in the Administrative Functions. |
Crisis Track Mobile App Videos
| Title | Description |
|---|---|
|
Preparing Devices for Offline Editing |
In this video, we will show you how to prepare your device for offline editing. These are important steps to take before you go into the field to do damage assessments without internet access. |
| Collecting Damage Assessment |
This video explains how to collect damage assessments using the Crisis Track mobile app. It covers logging in, selecting incidents, enabling offline mode, and starting assigned tasks. The video also walks through completing assessment forms, capturing location and photos, saving data offline, and uploading entries once connectivity is restored, ensuring accurate and efficient field data collection. |
Crisis Track Webinars
| Title | Description |
|---|---|
| 2026 Crisis Track Webinar Series | |
| 2025 Crisis Track Webinar Series |