Contacts

If your organization uses the opt-in features, this feature works a bit differently. For more information, see Opt-In Features.

Contacts are the internal and external people that participate in, might be affected by, or need to be notified about an incident.

Internal contacts are assigned one or more roles for each domain or facility with which they are associated. External contacts have limited access to facility information, and, in most cases, have been added mainly to ensure they receive notifications.

In general, internal contacts are individuals with some type of role in incident planning, management, or recovery. A contact can be assigned any level of access to eICS structures, features, and tasks, depending on their user role. For example, administrators have access to eICS and are responsible for managing some aspect of incident command or the eICS system.

Accessed through Planning, the Contacts page lists contacts on the left in alphabetical order by default. Clicking a contact name reveals details about that person on the right. Details include general information about the contact's account, as well as positions, facilities, and notes.