User Roles

User roles are permission levels that are assigned to contacts within the system regardless of the person's access to eICS. There are five roles, four of which are internal roles and one that is external.

• Domain Administrator — Individual who establishes facilities, manages contacts, and administers libraries for the facilities within their domain.

• Facility Administrator — Individual who manages plans, contacts and libraries for their facility.

• Facility Staff — Individual who is associated with emergency management planning, response, and/or recovery at the facility level; who can manage incidents; and who may be called on to respond to an incident.

• Facility Staff Limited — Individual who is associated with emergency management planning, response, and/or recovery at the facility level; and who may be called on to respond to an incident. However, they are not able to start incidents.

• External Contact — Individual associated with a facility who may need to be notified of incidents, but who does not usually have access to eICS. For example, a vendor who delivers goods or services or the county emergency management coordinator could both be considered external contacts.

All internal roles are considered contacts and have access to the system. As such, they are assigned roles to specify and differentiate their jobs and permissions within the system.

External Contacts do not have access to the system. These are usually people or businesses that interact with facilities. They are identified to promote communication and send notifications regarding incidents.

For more information on the five main roles and their access and responsibilities, see the article on each role or Permissions.