Update Login Email
If you need to update your login email address, follow the steps below. In some cases, only administrators will be able to update your login email.
To edit your own login email address
Users can edit their own login email through the main menu by selecting Preferences > User Info or by clicking their name in the upper right and selecting My Profile.
If you are unable to access your account (for example, if a password reset email is going to a previous email account), you will need to contact your admin so that they can create a new account for you.
To edit a user's login email address as an administrator
In our ongoing efforts to stay aligned with industry best practices around authentication, Regional Administrators can no longer edit login email addresses for user accounts. Instead, users are responsible for updating and maintaining the information on their account.
Users can edit their own login email through the main menu by selecting Preferences > User Info or by clicking their name in the upper right and selecting My Profile.
If users cannot access their account and you need to create a new account for them, follow the instructions for using the copy feature when creating new accounts.