Manage Incident Re-opening

As a Regional Administrator, you decide whether users in your region can re-open incidents that are ended, but not yet closed.

To enable or disable incident re-opening

1. On the upper right, click System Settings.

2. On the left, under Other Settings, click Regional Settings . The Regional Settings page opens.

3. Under Other Settings, for Enable Incident Reopening, take one of these actions.

   1. To enable re-opening, select the checkbox.

   2. To disable re-opening, clear the checkbox.

4. On the lower right, click Save.