Mobile App FAQs

The EMTrack mobile app is a crucial part of the EMTrack offering because it allows you to collect, enter, and track patient data in the field and communicate with the receiving hospital through Incoming Patient Notifications.

A: To change your division or location on an iOS device:

  1. On the lower right, tap the More

  2. Under Division, tap Change Division.

  3. Locate the division you want to access and, on that row, tap the arrow.

  4. Tap the name of the location.

  5. Tap Done.

To change your division or location on an Android device:

  1. On the upper left, tap the menu icon.

  2. Under Division, tap Change Division.

  3. Locate the division you want to access and, on that row, tap the arrow.

  4. Tap the name of the division.

  5. Tap Done.

A: To change your password on an iOS device:

  1. On the lower right, tap on the More

  2. Under Preferences, tap Change Password and follow the onscreen directions.

  3. Click Save.

To change your password on an Android device:

  1. On the upper left, tap the menu icon.

  2. Under Preferences, tap Change Password and follow the onscreen directions.

  3. Click Save.

A: To change your PIN on an iOS device:

  1. On the lower right, tap the More

  2. Under Preferences, tap Settings.

  3. Under Login, tap Change PIN and follow the onscreen directions.

To change your PIN on an Android device:

  1. On the upper left, tap the menu icon.

  2. Under Preferences, tap Settings.

  3. Under Login, tap Change PIN and follow the onscreen directions.

A: To create an incident on iOS and Android devices:

  1. To create an incident on an iOS or Android device:

    • Tap the Incidents icon; the Incidents menu opens.

  2. On the upper right, tap Create Incident.

  3. Select the Incident Type, enter the Incident Information, Contact Information, and Location Information, and then tap Save.

  4. If you have multiple Incident sites, tap Incident Sites and either select one of the prepopulated options or, at the top, tap Add and enter the site details.

  5. At the top, tap Done and then tap Save Incident.

A: To edit or end an incident on iOS and Android devices:

  1. To edit or end an incident on an iOS or Android device:

    • Tap the Incidents icon; the Incidents menu opens.

  2. Locate and tap the incident you want to edit or delete; the Incident Details page opens.

  3. Scroll down and tap Edit Incident or End Incident.

A: To view and acknowledge IPNs on iOS and Android devices:

  1. At the bottom, tap the Transports icon; the Transports page opens.

  2. Locate and tap the transport you want to view; the Incoming Patient Notification page opens.

  3. Locate the IPN and, on that row take one of these actions.

    • To acknowledge the IPN, tap Acknowledge.

    • To divert the patient, tap Divert and enter a reason.

    • To receive the patient, tap Receive.

A: To read or send a message on iOS and Android devices:

  1. On the Incoming Patient Notification (IPN), locate and open the Incoming Patient Details

  2. Under the triage status, tap the message count bar, the messages open.

  3. Read the messages and, if necessary, tap Send to send a message.

OR

  1. On the Messages tab, tap the Messages icon, the messages open.

  2. Locate and tap the conversation you want to read; the message history opens.

  3. Read the messages and, if necessary, tap Send to send a message.

A: To open a patient form on iOS and Android devices:

If you see patient forms, but cannot open them, it is likely that you are logged in at the Division level rather than a Location level. In the mobile app, only users at the Location level can use forms. Navigate to the appropriate location to access the forms.