Call Center DS Release Notes Standard Icon

This page contains the complete release notes for this Unified Command Platform board. Boards List and Downloads contains links to information about all Unified Command Platform boards, including a link to download them.

See View a Board's Version Number for steps to determine the current version number of your Juvare boards.

Call Center DS updates by version
Version Release Date Changes
1.01 December 11, 2025

Resolution:

Resolved a board import error by updating a missing reference to the Duty Officer Table on the Input and Details view.

1.0

August 21, 2025

The Call Center DS board is designed to enhance coordination, documentation, and decision-making within emergency or non-emergency call centers. Tailored for dynamic operational environments, it empowers call takers, supervisors, and duty officers to manage calls with precision and clarity from intake to incident resolution.

With features supporting real-time call logging, deployment tracking, and duty officer coordination, the Call Center DS board ensures rapid response and accountability in high-pressure scenarios.

Key Features

  • Call Intake Interface: Capture caller details, call taker information, CAD/REF numbers, and emergency status in a single structured form.

  • Call Classification: Categorize each call by type and priority using dropdown selectors that align with agency-specific taxonomies.

  • Dispatch Logging: Document outbound dispatch actions with a dedicated dispatch notes section, enabling clearer communication and documentation of follow-up.

  • Duty Officer Coordination: Flag calls requiring duty officer response. Once flagged, additional fields capture officer details and allow access to a structured response report.

  • Review & Oversight: Track call status (for example: Open, Flagged, Closed), identify reviewers, and audit changes through a running history log.

  • Attachments Support: Upload and associate supporting documentation, voice recordings, or reference files directly to call entries.

  • Additional Features: Call Center DS is fully-customizable in DesignStudio with a responsive layout for mobile and desktop.