Request Help for a Locked Account

Your account may be locked if:

  • Your Unified Command Platform administrator set a limit on the number of unsuccessful login attempts allowed before your account is locked and you exceeded that limit.

  • Your administrator has manually locked your account.

  • Your administrator has archived your account.

If your account is locked, this error message displays:

Locked out message

If you see this message, contact your organization’s Unified Command Platform administrator to unlock your account.

The Juvare Support Center cannot unlock your user account. You must contact your Unified Command Platform administrator to perform this task.