Use Error Logs to Troubleshoot Board and Data Sharing Issues

Administrators can view board and data-sharing errors directly from the Error Log tab on the Data Management page. The Error Log provides a centralized view of inbound and outbound errors on published boards, including issues that could result in data loss.

Inbound mapping and validation errors are logged as they occur, allowing administrators to quickly identify issues. Each entry provides details such as the date and time of the error, severity, error message, and affected network. Errors may originate from your WebEOC Nexus instance or a subscriber’s instance.

With this information, administrators can diagnose issues, monitor the health of shared boards, and potentially resolve problems without contacting the Juvare Support Center. If additional assistance is needed, the Error Log can also provide useful information when working with Support.

Error logs are automatically cleared after two weeks.

To access the error log

1. In the main menu, click the JX Networks icon . The Networks page opens.

2. Click the Data Management tab and select Shared Boards.

3. Scroll down through the boards and click the board’s row to expand it.

4. The Error Log tab displays to the right.