Alerts
The Alerts plug-In expands on the standard notification channels that are included as part of WebEOC Nexus (email, mobile push, and Inbox) to provide administrators with new communication options.
The Alerts plug-In supports sending notifications via text and voice channels, as well as through configured webhooks (for example, Microsoft Teams or Slack). With these additional notification channels, this plug-in helps you connect with WebEOC Nexus users, other employees in your organization, and external contacts directly on their mobile device, regardless of whether they are logged in to WebEOC Nexus. Further, webhooks makes it possible to share notifications with people who do not have WebEOC Nexus accounts.
The premium notification channels in the Alerts plug-In can be configured to send notifications on board record creation or update, as well as create recurring or one-time scheduled notifications not related to board records.
For more details about this plug-in, watch the Alerts Training Video 
.
Key Features
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Send text message notifications.
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Send text to voice phone call notifications.
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Send notifications via webhooks to any third-party system that supports webhooks capability.
Comparison of Alerts Plug-In
The Alerts plug-In is available in Basic and Advanced options. The basic option is geared more toward the use of webhooks; while the advanced option bundles additional voice minutes and text messages for organizations that plan to make extensive use of these messaging channels.
The distinguishing capabilities and features between WebEOC Nexus and Alerts plug-In solutions are outlined below to help you decide which option would best meet the needs of your organization.
| Functions | WebEOC Nexus | Alerts Basic | Alerts Advanced |
|---|---|---|---|
| Notification Wizard | X | X | X |
| X | X | X | |
| Mobile Push Notifications | X | X | X |
| Scheduled Board Notifications | X | X | |
| Text Messages | X | X | |
| Voice Calls | X | X | |
| Webhooks | X | X | |
| Additional Text | X | ||
| Additional Voice | X |
Compatibility
Available as a plug-in for WebEOC Nexus. For more information, contact your Client Success Manager (CSM).