Single Sign-On

Your organization uses one or more of Juvare’s emergency management and/or healthcare solutions. Juvare Login Services is our gatekeeper, helping to protect your account while also allowing you to securely manage your account details and password.

Single sign-on (SSO) is an authentication system set up through an organization's identity provider (IdP) or Active Directory, allowing users to log in to laptops, email, and software solutions using one set of credentials.

When enabled with SSO, you can access the Juvare solutions using your organizational credentials (work email address, password, and authenticator). This means you do not need to create a new username and password for accessing your Juvare solutions with SSO.

Users

After an account has been created for you on one or more Juvare solutions, you can log in through the solution’s login page or https://login.juvare.com with your work email address. You will be automatically routed to your organization’s identity provider (IdP) for authentication before being redirected back to the Juvare site to access the solution.

  • You must have a valid work email address.

  • The login email on your Juvare user account must match your work email address.

  • You will receive a Welcome to Juvare! email, explaining that your work email address and credentials have been used to create an account.

  • If you log in to a workstation with your organizational credentials, you may not be able to access generic or shared accounts in Juvare solutions because the account credentials will not match.

Administrators

To enable log in using Juvare Login Services with SSO only for specific users, a change to the user settings is required. For these changes to be enacted, the users will be directed to contact your organization’s IT Department.

SSO FAQs

If you are unable to access your Juvare solution, review the following FAQs about SSO before contacting your administrator for assistance.

Single Sing-On questions and answers
Question Answer
Why am I receiving an Access Denied message when I try to log in?

The most common reasons for this message are:

  • You do not have an active account in the solution. Your administrator can confirm and create an account for you if needed.

  • Your Juvare account uses a different login email address. Your administrator can confirm and update your login email address if needed.

  • You are logging in with a login email address that is not recognized by your organization. Your administrator can confirm and update your work email address if needed.
What should I do if I can't log in?

Since SSO is set up by your organization, it will have its own instructions and guidelines for certain procedures, such as activating your account and resetting your password.

If you need assistance with these procedures, contact your administrator.

What should I do if I receive a Welcome to Juvare account activation email?

If you receive a Juvare account activation email, disregard it. Your account is automatically activated through SSO.
Why can I log in to Juvare solutions on some workstations but not others?

If your organization shares workstations and someone else is still logged on to a workstation, you may not be able to access your Juvare solution because your credentials will not match.

To prevent this, remember to always log in and out of the workstations you use.

Why don’t I see all my Juvare solutions in the https://login.juvare.com portal?

The most common reasons for this are:

  • The solution hasn’t been migrated to the Cloud yet and is still being hosted locally. Continue to access that solution through your solution login page until the migration is complete.

  • You do not have an account or your account is not active in a Juvare solution. Your administrator can confirm and create or activate your account if needed.

  • Your Juvare solution accounts do not have your current organizational email address as the login email. Your administrator can confirm and update your email address if needed.