Message Types

Premium feature

Message types are categories that classify alerts to help people understand the significance of an alert they receive. When you select a message type, the type is added to the front of the alert subject. For example, an alert titled Facility Security Breach sent as an Alert will appear as: Alert: Facility Security Breach.

The following message types are available.

• Alert: An alert conveys the highest level of importance. It provides vital, time-sensitive information for a specific incident or situation and warrants immediate attention.

• Code: A code provides information about a situation using standardized symbols or signals.

• Update: An update provides more information about a situation already communicated.

• Advisory: An advisory may not require immediate action, but still provides important information about an incident or situation and may contain recommendations.

• Information Service: An information service offers general health guidelines that are not emergent in nature.

• Call-down Drill: A drill provides realistic-like information that is only sent regarding an exercise or simulated response.

• Test: A test is a preview of an alert that is generally sent prior to the actual alert.