Request Help for a Locked Account

Your account may be locked if:

  • Your WebEOC Nexus administrator set a limit on the number of unsuccessful login attempts allowed before your account is locked and you exceeded that limit.

  • Your administrator has manually locked your account.

  • Your administrator has archived your account.

If your account is locked, this error message displays:

Locked out message

If you see this message, contact your organization’s WebEOC Nexus administrator to unlock your account.

The Juvare Support Center cannot unlock your user account. Only your own organization's administrator can verify your identity and authorization to regain access, which is why the Juvare Support Center can't bypass that control even with a support ticket. You must contact your WebEOC Nexus administrator to perform this task.