Quick Start Guide

Welcome to the CORES HAN Quick Start Guide.

CORES HAN(Health Alert Network) is a high-volume notification platform that enables public health agencies and partner organizations to quickly send alerts and monitor responses across multiple communication channels.

The streamlined overview of the essential steps to:

  • Create an alert

  • Target recipients

  • Send notifications

  • Monitor delivery and reporting

Before you start

Confirm you have Publisher permissions to create and send notifications (and to save drafts/templates). You can start a new notification from:

  • The Homepage by selecting Create Notification, or

  • The Notifications menu by selecting Create Notification.

  • Homepage send notification icon.

Creating an Alert (Notification)

  1. Go to Create Notification.

  2. Choose:

    • New Notification, or

    • Open an existing template. This is useful for repeat alerts.

  3. On Define Delivery Options, set the required fields for your alert. Your system may prompt for items like PHIN and message type, depending on configuration.

  4. Select delivery method(s). You can choose one or more: Inbox, Email, Voice, Text, Fax, Pager.

  5. (Optional) Choose a Delivery Order:

    • Blast - all methods at once, or

    • Escalation - one method at a time in sequence.

If you expect you may reuse the alert, save it as a Template for faster notifications in future.

Targeting Recipients

Internal recipients (Organizations, Groups, Accounts)

  1. In Select Recipients, click Internal Recipients.

  2. On the Add Recipients page, use these tabs:

    • Organizations

    • Groups

    • Accounts

  3. Check the box(es) for who should receive the alert and click Save.

External recipients (CSV upload)

External recipients don’t have CORES HAN accounts (so no Inbox delivery), but can still receive notifications through other channels if their contact info is valid.

  1. In External Recipients, download the provided CSV template and populate it.

  2. Upload/import the CSV file in the External Recipients area during notification creation.

Sending Alerts

Confirm:

  • Delivery methods are selected.

  • Recipients are added (internal and/or external).

Send immediately, or save as a draft/template if you’re not ready. CORES HAN supports saving drafts and templates if you have Publisher permissions.

Monitoring & Reporting

Monitor delivery and responses

  1. Go to Notifications, click the Sent tab, then open the notification.

  2. Use the Delivery and Response information to review delivery statuses and recipient responses.

  3. If you need to interpret what “Created / In Progress / Delivered / Failed …” means, refer to Delivery Statuses.

Download reports (PDF and CSV)

CORES HAN provides two sent notification reports:

  • Notification Summary (PDF): delivery statuses, response options/times, message details, delivery order, and so on.

  • Delivery and Response (CSV): recipient-by-recipient delivery and response details (statuses, methods, timestamps, affiliations).

You can refer to the Notification page for more detailed elaboration.