Accounts

Accounts are part of the opt-in features, which are not used by some clients.

Accounts are used to track and manage eICS users, and people who do not use eICS but still need to be notified about incidents. You must have an account to log in to eICS.

Accounts can access different features and information based on their system roles, organization roles, and the organizations they belong to. Some accounts are only allowed to receive notifications and cannot log in.

To log in, an account must meet the following requirements:

• It has the Client Admin or Regular User system role.

• It has at least one appropriate organization role assigned to a domain organization or facility organization.

Accounts and Contacts

Accounts are synced with contacts. Accounts are used with the opt-in features, and contacts are used with other eICS features. Any time you create an account, eICS automatically creates a corresponding contact to use with other features. Likewise, any edits to an existing account automatically sync to the corresponding contact.

You cannot directly create or modify contacts. Instead, you create, edit, and manage accounts and let those changes sync to the corresponding contacts.