Notifications

A key component of the eICS system is its notification feature. The system automatically sends certain types of notifications when specific actions or events occur. For example:

• During Planning, the system automatically notifies new internal contacts when they are added to a facility.

• During Response, the system automatically notifies contacts that an incident has been activated, escalated, and ended, as well as when contacts are assigned to a position.

• During Recovery, the system automatically notifies contacts when an action item in the improvement plan is assigned to them.

Automatic notifications are sent to the voice, email, and pager numbers and addresses set up for the contact in their profile. To improve the handling of undeliverable emails, your solution collects the email addresses of recipients who mark notifications as spam, report abuse, or have invalid addresses. These addresses are blocked from receiving notifications and are marked as spam, unsubscribed, or invalid.

Incident participants can also manually generate and send messages to other participants via the Messages tab of the Incident Dashboard. The message pops up within the recipient's instance of eICS, and the recipient has the option to respond immediately in the same fashion.

Administrators can test the notification system. See System Test.

Domain administrators can manage the content of system-generated notifications. See Domain Notifications.