Computer-aided Dispatch (CAD) API Overview

This document is a high-level overview about the CAD API functionality. For more detailed information related to integrating the CAD API with aggregation, refer to CAD Partner Interoperability.

Juvare’s CAD API is a secure web service interface that organizations can use to push specific ambulance status and location data to the EMResource solution.

The CAD API offers several benefits, including:

  • Security: Data is communicated securely using the TLS 1.2 protocol.

  • Metrics: The API is designed to transmit four specific hospital-–ambulance metrics and three specific ambulance–agency metrics to EMResource. The aggregated data appears in views configured to display the data.

    View metrics in EMResource.

  • Decision-making Support: Based on the data shared in EMResource, dispatchers and medics can make informed decisions on where to route a patient.

The API is capable of transmitting data for the metrics listed in this section.

  • Ambulance information in relation to area hospitals:

    • Number of ambulances enroute to each hospital.

    • Number of ambulances that have arrived at each hospital.

    • Average wait time (offload time) of ambulances that have arrived at the hospital and are waiting to offload patients.

    • Maximum wait time (off-load time) of an ambulance that has arrived at the hospital and are waiting to offload patients.

  • Ambulance information per station:

    • Number of available ambulances for each station.

    • Number of ambulances en route per station.

    • Number of ambulances at a destination per station.

Juvare provides two different types of CAD APIs, based on when the aggregation is performed.

  • API without aggregation: By using this API, EMResource receives aggregated data from a CAD system and then displays the exact data received. With this API, you are responsible for performing all development work from the CAD side that is required to incorporate and invoke the interface. This includes calculating ambulance counts and offload times prior to sending it to EMResource through the API, which may include aggregating data from multiple CAD systems.

  • API with aggregation: By using this API, EMResource receives ambulance data from a CAD system and then aggregates the data prior to displaying it in EMResource.

The CAD API has some unique characteristics, which include:

  • The API data flow is one way; data flows from the CAD systems to EMResource.

  • You do not have to make use of all available metrics.

  • You can determine and configure the frequency of transmitting data to EMResource.

Juvare supports your development efforts by providing the Partner Interoperability Development Guide and examples of request statements. We are also able to assist you with testing the interface.

Need Help?

For more information, contact the Juvare Support Center by sending an email to support@juvare.com or by calling 877-771-0911.