Notifications

WebEOC Nexus supports sending notifications through various channels to help you connect with WebEOC Nexus users, other employees, and external contacts to plan for, respond to, and recover from disruptions and disasters.

Notifications can be sent one of three ways.

  • Scheduled notifications can be sent directly from the Admin View, on the Notifications page, on the Schedule tab, as one-time or recurring notifications.

  • Notifications can be triggered by an action on a board.

  • Notifications can be sent using Ad Hoc Alerts in the User View. See About Ad Hoc Alerts.

Ad Hoc Alerts are reviewed and managed in the User View.

WebEOC Nexus standard Alerts bundles notification features and offers organizations an embedded solution to send critical information to WebEOC Nexus users and users who do not have access to WebEOC Nexus. This information is sent through the standard notification channels (email, mobile push, and the Inbox). These channels are available for use by all WebEOC Nexus clients.

Ad Hoc Alerts Plug-in with Contacts Features

This plug-in is an alerting tool, accessed in the User View, that gives the user the flexibility to define their message, the audience/recipients they want to send the message to, and the channels with which the alert will be sent. See Ad Hoc Alerts in the User Help Center for information about configuring Ad Hoc Alerts.

Additional Features

  • Drafts and Templates: Users can save messages as drafts and create templates for future use.

  • Rich Text Messaging: The body of the alerts can be configured to use rich text controls, meaning users can include text formatting, hyperlinks, images, and attachments.

  • Reporting Capabilities: Users can view and download reports to see who has been contacted and who has responded.

  • Recipient Polling: Alerts can be configured to capture recipient responses by selecting from a predefined list of responses. Responses can be captured via email, voice, or text.

  • Contacts: Used to extend the Ad Hoc Alerts plug-in, allowing administrators to import, store and update information about external contacts who need to be notified about critical situations, but do not need access to WebEOC Nexus. When installed, you can access Contacts in the User View, on the main menu, by clicking the contacts icon. See Configure Ad Hoc Alerts with Contacts for more information.