Self-Service Portal

The Juvare Self-Service Portal is a centralized platform that enables external contacts to request a read-only account that allows them to receive alerts. Using the Self-Service Portal, they can also update and manage their contact information used for the account and request access to organizations associated with WebEOC Nexus. Organizational affiliation allows the contact to receive alerts through channels such as voice and text messages. Contacts can update their status to temporarily suspend communications for a period of time.

Administrators respond to pending requests, allowing or denying access.

After the Self-Service Portal is enabled by Juvare, existing contacts receive an email inviting them to activate their Self-Service Portal account. In response to the email, the contact clicks a link to activate the account.

After creating a password, the contact's Juvare Login Services homepage opens in a browser. The contact clicks the Self-Service Portal tile to open it and begin the wizard that guides them through the process of updating their profile.

The contact can complete their profile, request access to an organization, and specify communication preferences. If the contact requests access to one or more organizations, an email to an administrator is triggered and the request displays as Pending until it is approved. After the administrator approves the request, the contact receives a notification of the approval by email and the organization record displays Approved.

Contacts can return to the Self-Service Portal through their Juvare Login Services homepage, or by going directly to the Self-Service Portal.