You can add partners, vendors, and other external individuals or entities to eICS. By doing so, you ensure these individuals and entities are notified as appropriate when an incident occurs. These individuals are known as External Contacts and have limited access to facilities. In most cases, these contacts do not need access to eICS. However, when necessary, you can provide these individuals with credentials so they can access eICS on a limited scale.
| Role | Description and Tasks |
|---|---|
| System |
Some of your External Contacts may also be system users, enabling you to call on them to respond to incidents. Other External Contacts, however, may be included in your system simply to ensure that these individuals are notified of incidents. If an External Contact has a username, login email, and password, they can:
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| Incident |
When an incident occurs, an External Contact who is assigned to a position defined in the associated incident response guide (IRG) takes on that role. These individuals have access to the Incident Dashboard for the life of the incident. They can add to and change information in the Incident Dashboard by adding events to the log, adding to the incident's library, updating the status of their position's objectives, sending messages to other participants, and much more. Once the incident is ended, these users can no longer access the dashboard. External Contacts without user accounts do not have access to eICS. Generally, these are individuals in your Other Contacts to Notify group. |