External Contact

You can add partners, vendors, and other external individuals or entities to eICS. By doing so, you ensure these individuals and entities are notified as appropriate when an incident occurs. These individuals are known as External Contacts The internal and external people that participate in, might be affected by, or need to be notified about an incident. and have limited access to facilities. In most cases, these contacts do not need access to eICS. However, when necessary, you can provide these individuals with credentials so they can access eICS on a limited scale.

External contact roles and descriptions
Role	Description and Tasks
System	Some of your External Contacts may also be system users, enabling you to call on them to respond to incidents. Other External Contacts, however, may be included in your system simply to ensure that these individuals are notified of incidents. If an External Contact has a username, login email, and password, they can: Open the Incident Dashboard for an incident in a read-only format if they have also been assigned as a candidate to an ICS position. Log in to eICS. Access the eICS Home page, viewing brief, read-only details for an incident when assigned as a candidate to an ICS position. Manage their profile A collection of information that identifies and defines you in the solution. Your profile differs from your account, which is how you log in., such as their contact information.
Incident	When an incident occurs, an External Contact who is assigned to a position defined in the associated incident response guide A predefined guide containing objectives, tasks, files, and resources for a specific incident. (IRG) takes on that role. These individuals have access to the Incident Dashboard for the life of the incident. They can add to and change information in the Incident Dashboard by adding events to the log, adding to the incident's library, updating the status of their position's objectives, sending messages to other participants, and much more. Once the incident is ended, these users can no longer access the dashboard. External Contacts without user accounts Used to track and manage users. Accounts differ from your profile, which is used to modify personal settings for using the solution. do not have access to eICS. Generally, these are individuals in your Other Contacts to Notify group Comprised of accounts with certain shared characteristics, such as role or location, but not necesarily employer..

Related Concepts

Facility Administrator

Facility Staff

Facility Staff Limited

External Contact

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