eICS 5.7 Release Notes

These notes describe updates in the eICS 5.7 release scheduled for Wednesday, April 2, 2025. More information is available through the help in your solution or by contacting the Juvare Support Center at +1 (877) 771-0911 or support@juvare.com.

New Features

Delete Messages and Event Log Entries

Administrators can now delete Incident Dashboard Messages, responses to messages, and manual Incident Dashboard Event Log entries.

The message details for an example message with a response

When you delete a message, response, or entry, you must enter text explaining why you deleted it. A new event log entry is automatically created with this text.

The Delete Message window with a textbox to enter a reason

An example of the Event Log entry with the reason for deletion

For more information on deleting messages and responses, see Send, Respond to, or Delete a Message. For more information on deleting event log entries, see Manage the Incident Event Log.

Add Hyperlinks to Event Log Entries and Messages

When an Incident Dashboard Messages or Incident Dashboard Event Log entry contains a URL, the URL is now automatically formatted as a hyperlink.

An example Event Log entry with a hyperlink

Enhancements

  • Incident Dashboard: The Incident Dashboard Summary of the Incident Dashboard now displays the name of the incident response guides (IRGs) for the incident.

    Incident Dashboard: Summary tab

Resolutions

  • Event Log: Resolved an issue with the Incident Dashboard Event Log where the Expand Text option became deselected when a new event log entry was added.

  • ICS Chart: Resolved an issue with the ICS Chart where collapsed elements automatically expanded when someone was assigned to a position.

Opt-In Features

Clients can opt in to enable new features for managing contacts, sharing files, and sending notifications. If you have not opted in, these features are not enabled and do not affect you yet. You may request to opt in at any time as we continue to update these features. For more information, see Opt-In Features.

Previous Versions

Release notes for previous versions are available here.