Account Activation & Logging In

Activating and logging into your Juvare product account is done using Juvare Login Services. Juvare Login Services is an Identity and Access Management (IAM) system powered by Okta. It works across Juvare solutions to promote best practices and help ensure account security.

With Juvare Login Services, you can continue to log in through your product's login page. Alternatively, you can log in through the Juvare Login Services page for your region to access a list of your Juvare solutions and open the solution from there.

Juvare Login Services Setup

  • Single set of credentials for all your Juvare solutions, such as production and non-production instances of WebEOC, DesignStudio, Unified Command Platform, eICS, EMResource, EMTrack, CORES HAN, Crisis Track, and Juvare Ideas.

  • Support for your organization's single sign-on (SSO) through various Identity Providers (IdPs) or Active Directory, allowing you to connect Juvare solutions to your SSO.

  • Support for multifactor authentication (MFA) through the Okta Verify and Google Authenticator apps.

Basic requirements and suggestions for using Juvare solutions are provided on the Hosted Requirements pages. One item that is especially important is allowlisting for the given email domains.

It is your Client Administrator’s responsibility to share this information with your IT Department so they can make the necessary updates.

Stakeholders

When implementing Juvare solutions, it is important to consider the implications for other stakeholders already using Juvare solutions within your organization. For example, your Emergency Department may use Juvare’s EMResource. In this case, if you deploy another Juvare solution that includes Juvare Login Services with SSO, it may affect those users as well.

To help us streamline your onboarding process, please ask your Juvare Professional Services Representative and Client Success Manager (CSM) for assistance identifying and coordinating with other stakeholders in your organization to prepare for potential workflow changes.

Users

To help your users prepare for accessing and using Juvare solutions, it is extremely helpful to provide them with some basic information before the solutions go live. To help you with this, refer to the following resources to prepare your users or troubleshoot potential issues:

If you are granted an account in the CORES RMS solution, you will receive a text message from 1-877-649-8901 asking for your consent to receive text messages from these solutions. You must reply START to receive notifications by text.

A unique email address is strongly recommended for each user. It identifies the person taking actions in your solution and supports accountability in reporting.

If your organization has traditionally used shared accounts for specific groups of users, you may want to reconsider this approach due to possible complications, such as failed logins and account lock outs. For example, a user that is logged in to a workstation with their personal credentials may not be able to log in to a shared account through the Juvare portal. This scenario will be further complicated if your organization wants to adopt multifactor authentication in the future.

Next Steps

Depending on the steps you need to perform, continue with the following pages in this section: