Unlock an Administrator Account

To unlock an administrator account

1. In the Administration tab of the Admin window, click the Administrators subtab.

2. On the Administrators page, click Unlock User next to the administrator account you want to unlock.

   

   The Administrator List can be filtered by entering in the Filter field the letter of the alphabet that corresponds to the first letter in the administrator's first or last name and then clicking Filter.

3. When the confirmation window opens, click OK to unlock the account.

   Alternatively, click the name of the user from the Administrator List and, on the Administrators: Edit Administrator page, clear the Locked checkbox and then click Save.