Common Issues & Solutions

Use this page to quickly identify and resolve common issues you may encounter while using CORES RMS. The topics below are organized by common problem areas such as access, navigation, records, performance, and notifications.

Each item describes a potential issue, its possible cause, and steps you can take to resolve it. If the issue persists after trying the recommended actions, contact your administrator or IT support for further assistance.

If you are experiencing issues related to Juvare Login Services (JLS), such as account activation, login access, password reset, multifactor authentication, and related issues, refer to the Juvare Login Services (JLS) FAQs.

Access and Navigation

This may happen if certain features are not included in your assigned solution or if your role has restricted access due to role or permission settings.

  • Verify you are in the correct solution.

  • Check the navigation menu for available options.

  • Confirm your assigned role and permissions.

  • Compare your view with other users in similar roles.

Contact your administrator if you believe access is incorrect.

A page may appear blank, incomplete, or fail to load due to temporary browser or system performance issues.

  • Refresh your browser.

  • Close and reopen the application.

  • Try accessing the page using a different browser.

Contact IT or your administrator if the issue continues.

Records and Data

If a record is visible but cannot be modified, you may not have the required edit permissions, or the record may be restricted.

  • Check your role permissions.

  • Confirm the record is not locked or restricted.

  • Contact your administrator to request edit access.

Records may not appear due to filters, incorrect search criteria, or because the record was not created.

  • Use accurate and complete search details.

  • Clear any applied filters.

  • Check other views or modules.

  • Confirm that the record was created successfully.

Changes may not appear if the save action was not completed or the data has not refreshed.

  • Refresh the page.

  • Reopen the record.

  • Ensure the save action was completed successfully.

  • Check if another user has updated the record.

Incorrect or multiple filters may result in empty or unexpected results.

  • Clear all filters.

  • Reapply filters step by step.

  • Verify that selected filter values are correct.

  • Refresh the page after applying filters.

Actions and Workflows

This may occur if required fields are missing or if you do not have sufficient permissions.

  • Complete all required fields.

  • Check for validation messages.

  • Try the action again.

  • Confirm your permissions.

Forms or tasks may fail to complete due to missing data, validation errors, or permission restrictions.

  • Review and complete all required fields.

  • Refresh the page and try again.

  • Verify your permissions.

  • Try using a different browser if needed.

Notifications and Sessions

Notifications may be blocked due to email filtering or incorrect settings.

  • Check your spam or junk folder.

  • Verify your email address is correct.

  • Confirm your notification settings.

  • Ask your IT team to allow emails from Juvare.

You may be logged out automatically due to session timeout settings or system policies.

  • Log in again to continue.

  • Avoid leaving the application idle for long periods.

  • Contact IT to review session timeout settings if needed.

Performance and Help Content

Performance issues may be caused by network problems or browser limitations.

  • Refresh the page.

  • Close unused browser tabs.

  • Try a different browser.

  • Check your network connection.

  • Contact IT if the issue persists.

Help information may not be updated or configured for your environment.

  • Check with your administrator.

  • Use available documentation resources.

  • Contact support if additional help is required.