On Call Scheduling

Managing staff calendars and scheduling meetings can be done within On Call Scheduling. A staff schedule is an employee schedule or calendar for a specific time with employee names and their shift times. Organizations use these schedules to assign hours to each of their employees and to have a reference for shift times.

Shifts are located within the staff schedule calendars. Calendars and shifts help to distribute the load among the teams appropriately to monitor and manage incidents efficiently. They also help to extend support to various geographies of an organization.

Calendars can be created for both non-IT and IT events; shifts can be created for both normal and on-call employees.

The staff schedule allows admins to:

• Evaluate staffing levels and availability.

• Review the calendars of peers and superiors who are on-call.

• Assign staff who can work extra shifts during incidents.

• Follow local rules and regulations.

• Publish schedules early and reduce the number of different tools and sheets used.

• Send messages directly to the point of contact and communicate with support personnel during incidents.