Incident Management

An incident is defined as an occurrence or condition that has impacted or could impact the vital assets of an organization, such as people, premises, processes, and providers. Incidents can disrupt service availability, affect product quality and value, and even harm brand reputation.

Incident management involves:

• Managing the impact of incidents as they occur, including any disruptive events that have business impact.

• Resolving incidents.

• Restoring operations as early as possible.

Juvare ARC's Incident Management is a combination of pre-built plans by incident type, personnel, procedures, and communications that work together in the event of an emergency to respond to and manage the incident. This allows for:

• Customization per incident type and vertical. This customization gives you the ability to define incident form fields and create custom incident templates.

• Multi-phase incidents, for when incidents must be split into multiple phases with different forms for each phase.

• Faster response times using pre-populated templates to initiate employee communication.

• Coordination with response teams to schedule staff and plan response team duties or on-call shifts.

• Robust compliance by providing audit reports on who is alerted and when, their responses, and incident operator notes.

• Meaningful analytics by providing metrics on the type of incidents that occur, which teams were involved, and how much time was required for acknowledgment and response.