Roles and Permissions

Contact Organizers are authorized to organize and manage the contacts for proper storage, quick access, editing, and tracking. They are responsible for organizing data by creating filters and groups.

Feature-level permission matrix for the selected role.

Feature If a feature is not listed here, the role has no permissions.	View	Create and Edit	Delete
Dashboards
Users
Contacts
Groups
Filters
Bulk Upload
Facilities
Settings
Reports

Contact Managers are authorized to add, edit, and delete contacts. They are responsible for managing all the contacts in the Organization.

Feature-level permission matrix for the selected role.

Feature If a feature is not listed here, the role has no permissions.	View	Create and Edit	Delete
Dashboards
VRI
Users
Contacts
Groups
Filters
Bulk Upload
Integrations
Facilities
Settings
Reports

Content Writers are authorized to create and edit the content for the incident message templates. They are responsible for creating message templates for incident notifications pertaining to both IT and non-IT incidents.

Feature-level permission matrix for the selected role.

Feature If a feature is not listed here, the role has no permissions.	View	Create and Edit	Delete
Dashboards
Users
Message
Notification
Settings
Reports

Content Managers are authorized to create, edit, and delete the content or message templates. They are responsible for creating and managing message templates for incident notifications pertaining to both IT and non-IT incidents.

Feature-level permission matrix for the selected role.

Feature If a feature is not listed here, the role has no permissions.	View	Create and Edit	Delete
Dashboards
Contacts
Groups
Filters
Message
Notification
Settings
Reports

Staff Schedule Managers are authorized to create, edit, and delete organization- or team-wide Employee Shift Calendars. Within Calendars, they can also add, edit, and delete the respective Shift timings.

Mass Notification Dispatchers are authorized to dispatch the emergency mass notification to the respective stakeholders on critical events. They are responsible for Creating, Editing, and Launching the mass notification templates.

Mass Notification Managers are authorized to create, edit, and delete mass notification templates and notify the respective stakeholders on critical events. They are responsible for managing and sending all notification templates.

Feature-level permission matrix for the selected role.

Feature If a feature is not listed here, the role has no permissions.	View	Create and Edit	Delete
Dashboards
VRI
Contacts
Groups
Filters
Staff Calendar
Message
Notification
Settings
Reports

Incident Responders are authorized to respond to any incident that can potentially disrupt operations. They receive notifications through SMS, email, voice, or push notifications. They follow the organization's incident response plan (IRP), which is a set of written instructions that outline the organization's response to various incidents.

Feature-level permission matrix for the selected role.

Feature If a feature is not listed here, the role has no permissions.	View	Create and Edit	Delete
Dashboards
VRI
Contacts
Groups
Filters
Staff Calendar
Message
Notification
IM
Settings
Reports

Incident Operators are authorized to act and operate on incidents that can disrupt or deter the dependent operations or quality of service. They register incidents based on an event and assign them to the respective support group for resolution.

Incident Operators can create, edit, and launch incident templates and notifications, create new incidents, manage staff schedules, chat with the concerned stakeholders, and view incident alerts, dashboards, and related reports.

Feature-level permission matrix for the selected role.

Feature If a feature is not listed here, the role has no permissions.	View	Create and Edit	Delete
Dashboards
VRI
Contacts
Groups
Filters
Staff Calendar
Message
Notification
IM
Settings
Reports

Incident Managers are authorized to respond, coordinate, and manage incidents to minimize their impact on operations. Incident Managers act as the primary point of contact for all major incidents to assess the impact to determine the criticality/priority, and the resources required to manage the incident. They communicate with the process owners to coordinate on appropriate response and recovery processes and ensure that SLAs/RTOs are complied with. They also prepare and share the incident report to ensure appropriate preventive measures.

Incident Managers can create, edit, or delete incident templates and manage respective portal settings for broadcast, events, category, and copyrights. They can also chat with the concerned parties and can view lists of contacts, groups, assets, staff schedules, dashboards, and related reports.

Feature-level permission matrix for the selected role.

Feature If a feature is not listed here, the role has no permissions.	View	Create and Edit	Delete
Dashboards
VRI
Users
Contacts
Groups
Filters
Facilities
Equipment
Staff Calendar
Message
Notification
IM
Settings
Reports

IT Incident Responders are responsible for fixing the underlying issue with the incident. IT Incident Responders receive notifications either as SMS, email, voice call, or push notifications.

Each IT Incident Responder must first be created as a contact in Juvare ARC, so that staff scheduling and contact details for incident-related notifications are available during broadcast.

If the organization is using Juvare ARC Workspaces, the contact will be generated as a workspace member for team communications and collaborations.

IT Incident Responders can view incident status, integration flows, alerts, analytics and can add respective incident notes.

Feature-level permission matrix for the selected role.

Feature If a feature is not listed here, the role has no permissions.	View	Create and Edit	Delete
Dashboards
VRI
Contacts
Groups
Filters
IT Process
IT Services
Staff Calendar
Message
Notification
IT EM
Settings
Reports

IT Event Managers are authorized to identify, respond to, and manage events that can affect the IT service quality to minimize its impact on operations. This role will have full access permissions on all entities belonging to IT Event Management.

IT Event Operators are authorized to act on IT incidents that can affect the IT service quality, disrupting or deterring dependent business operations. They register IT incidents and assign them to the appropriate support group. IT Event Operators can launch existing incident templates, create new IT incidents, view alerts, or view integration and analytics.

IT Stakeholders are the business owners of services or processes, who want to be informed of various incidents and metrics belonging to their service or incidents. IT Stakeholders receive notifications as part of the staff schedule. IT Stakeholders can be logged in as Juvare ARC users. This role has view access on operations and analytics tabs only.

IT Incident Operators are authorized to act on IT incidents that can affect the IT service quality, disrupting or deterring dependent business operations. They register IT incidents to assign them to the appropriate support group. IT Incident Operators can create and edit IT processes and services, staff schedules, and IT incident templates.

Within IT Services they can integrate the respective IT monitoring tools to send automated IT event alerts. They can also chat with the concerned parties and can view lists of contacts, groups, assets, dashboards, and related reports.

IT Incident Operators can launch existing IT incident templates, create new IT incidents, and view alerts, integrations, and analytics.

Feature-level permission matrix for the selected role.

Feature If a feature is not listed here, the role has no permissions.	View	Create and Edit	Delete
Dashboards
VRI
Contacts
Groups
Filters
IT Process
IT Services
Staff Calendar
Message
Notification
Tasks
IT EM
Settings
Reports

IT Incident Managers are authorized to identify, respond to, and manage events that can affect the IT service quality to minimize its impact on operations. An IT Incident Manager can create, edit, and delete IT processes and services, staff schedules, tasks, and portal settings.

Within IT Services they can integrate the respective IT monitoring tools to send automated IT event alerts. They can also chat with the concerned parties and can view lists of contacts, groups, assets, dashboards, and related reports.

Feature-level permission matrix for the selected role.

Feature If a feature is not listed here, the role has no permissions.	View	Create and Edit	Delete
Dashboards
VRI
Users
Contacts
Groups
Filters
IT Process
IT Services
Staff Calendar
Message
Notification
Tasks
IT EM
Settings
Reports

Security Analysts can monitor VRI maps for threats and directly launch notifications or incidents from the VRI. Alternatively, a Security Analyst can also create or edit message and incident templates and launch the same from incident management. Security Analysts can create, edit, and launch threats or risk notifications and incidents to notify respective stakeholders. They can also view respective dashboards and reports.

Feature-level permission matrix for the selected role.

Feature If a feature is not listed here, the role has no permissions.	View	Create and Edit	Delete
Access
Dashboards
VRI
Users
Contacts
Groups
Filters
Staff Calendar
Message
Notification
IM
Reports

The HR role is important; communicating any threats or incidents, like pandemics, that can impact the overall employee health and safety leading to mass absence or business disruptions.

HR can create and edit contacts, groups, filters, HRMS integrations, staff calendars, message templates, and can create notifications on threats or incidents pertaining to employee safety and well-being.

Feature-level permission matrix for the selected role.

Feature If a feature is not listed here, the role has no permissions.	View	Create and Edit	Delete
Access
Dashboards
VRI
Users
Contacts
Groups
Filters
Staff Calendar
Message
Notification
Reports

User Managers are responsible for managing all users in the organization and can create, edit, and delete users and assign created users to specific roles.

Feature-level permission matrix for the selected role.

Feature If a feature is not listed here, the role has no permissions.	View	Create and Edit	Delete
Access
Dashboards
Users
Contacts
Groups
Filters
Reports

Organization Admins are the super users who create and manage all the system settings for Juvare ARC, and have full control over the created organizations and their respective entities, such as users, roles, contacts, templates, portal settings, and so on. They have full view, access, and editing capabilities, including creating and deleting entities.