Credential Verification

The solution offers credential verification to ensure that volunteers A user who can participate in missions, request shifts, and record volunteer hours. are qualified to participate in missions. The solution communicates with Credential Verification Organizations Official entities, such as public health authorities, healthcare agencies, and corporations. (CVOs) to verify professional credentials. Integrations with certain CVOs must be purchased and configured before use. For more information, reach out to your Client Success Manager (CSM).

Depending on the type of credentials, verification requests might take significant time to complete. The solution connects to external credential verification sources, and response times are dependent on the availability of those sources.

As an administrator, you can submit credentials for verification depending on the credential holder's system role Permissions assigned to accounts. Your role determines what you can view, modify, and manage in the application.. If someone has a system role with a higher level of access than you, you can't verify their credentials. For more information, see System Roles.

OIG Verification

Your Office of the Inspector General (OIG) verification determines your eligibility as a volunteer. This verification comes standard with the solution. OIG verifications run on volunteers' history and background to see if they have been convicted of fraud or other offenses related to healthcare delivery. If you fail the OIG Verification, you can't deploy as a volunteer.

Professional Credential Verification

You can submit credentials for verification on the Accounts page and on the Members pages for groups Comprised of accounts with certain shared characteristics, such as role or location, but not necesarily employer. and organizations, and client admins can view credential verification statuses on the Screenings Dashboard page. For more information, see these topics:

• Use the Screenings Dashboard

• Manage Multiple Accounts

• Manage Group Members

• Manage Organization Members

Depending on the configuration of your solution and its integrations with various CVOs, credential verification is manual or automatic.

• Manual verification is completed by an administrator.

• Automatic verification is completed by the solution and its integrated CVOs.

Credential Verification Statuses

The following are the different credential statuses for manual and automatic verifications.