Manage Incident Templates

The list of incident templates can be refreshed using the refresh button in the upper right.

To manage incident templates, follow the instructions by expanding the headings below.

  1. On the main menu, click Incident Management. The Incidents page opens.

  2. Click the Templates tab, then click the Incidents button on the upper right of the table.

  3. Click the template name link in the list. The template details page opens.

  4. Click Edit.

    Incident Template Details page showing edit option.

  5. Edit the appropriate details then click Submit.

  1. On the main menu, click Incident Management. The Incidents page opens.

  2. Click the Templates tab, then click the Incidents button on the upper right of the table.

  3. Click the template name link in the list. The template details page opens.

  4. Click the Actions button in the upper right then select Copy from the menu.

    Incident Template Details page showing Actions menu with copy option.

  1. On the main menu, click Incident Management. The Incidents page opens.

  2. Click the Templates tab, then click the Incidents button on the upper right of the table.

  3. Click the template name link in the list. The template details page opens.

  4. Click the Actions button in the upper right then select Delete from the menu.

    Incident Template Details page showing Actions menu with delete option.

  5. Confirm the deletion.

Related Concepts

Incident Management

Related Tasks

Create an Incident Template

Launch an Incident from Templates